Archive for the ‘product support’ Tag

Open Letter to HTC; the HTC Hero and Android 1.6 / Android 2.0 firmware upgrades

Dear HTP-People,
I recently bought (for the first time, I used to use used ones) my first mobile phone, the HTC Hero.

My purchase was made with the decision, to buy the best Android phone out there. And thus far I am quite satisfied with it.

Unfortunately, the phone’s software hasn’t been updated for three month. Two major upgrades for the Android operating system have been made by the Android community and Google Inc. in that time, and HTC has skipped the first one and didn’t even bother to acknowledge the second one.

I’d be happy to buy another HTC phone in the nearer future, but for that to happen I have to be convinced by HTC’s product commitment. That includes regular updates for hardware, also for older hardware. The responsibility for a product does not end at its sale.

I would eagerly buy another Android based HTC phone. But until I see a more committed product support by HTC, I cannot consider HTC Phones as an option.

Sincerely,
Raphael Bosshard

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